We want you to know that we care and want you have a great retail experience with us. If you discover a fault with the item(s) you have received, you may email us for your return request within 3 days from receiving your order. If we authorise your return request, please return the item(s) to us in its original condition within 7 days from the approval e-mail. Only item(s) purchased directly from www.monolivingstore.com will be accepted. Returned items must be in original packaging and condition, including any accessories, manuals, and documentation.

Non-returnable items include items incorrect purchased, damaged products through customer mishandling. Returns made without receipt may be refused. mono living reserves the right to deny any return.

Please e-mail us info@monolivingstore.com to start the return process. Packages sent without first contacting us will not be accepted. Please include the following information:

1. Order number
2. Proof of purchase
3. Reasons for Returns
4. Video or photo of the faulty item (if applicable)
5. Complete delivery address
6. Contact number & e-mail

​In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the item(s).

 

Refunds:

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, transfer via bank, etc.)

​For all returned and replacement item(s), mono living will not responsible for the shipping and additional postage charges.